UNDRCARD POLICIES
RECOMMENDATIONS FOR THE BEST EXPERIENCE

01/

TIME POLICY & WAITLIST POLICY

ARRIVE AT LEAST 10 MINUTES BEFORE CLASS
In the event of a waitlisted class, your spot will be given away to a standby guest if you’re not checked in 10 minutes before class. Therefore, always allow at least a 10 minute window to ensure your spot is safe (you never know if the class you’re in is waitlisted).

NO ENTRY ONCE THE STUDIO DOORS CLOSE
Once the doors close you may be denied entry to protect your guest experience. Exiting class early is not permitted unless an isolated incident or for health or safety reasons.

WAITLIST
Remember, 10 is the magic number. Arrive at least 10 minutes before class otherwise your spot will be given away to a standby.

WE HAVE A HEART
Did your day go sideways? We have a heart. Do email us and we’d love to help.

02/

CANCELLATION POLICY FOR ALL CLASSES AND PRIVATE TRAINING

IN-STUDIO CANCELLATION POLICY
The Fall/Winter 2020 class cancellation window is 8 hours. With severely reduced occupancy, each spot is very precious to our business health. Thank you deeply for your understanding. Cancelling within the window means either a lost class credit (or private training credit) or a $22 cancellation fee applied (for automatically renewing monthly memberships). Special Events are ticketed separately and are non-refundable.

ONLINE CANCELLATION POLICY
For guests enjoying the LIVE and interactive online classes; you may cancel, penalty free, right up until the class is about to begin.

03/

RECURRING MEMBERSHIPS

PAUSING OR CANCELLING RECURRING OR AUTO-RENEWING MEMBERSHIPS
Please make modifications to your membership here.

6-MONTH or ANNUAL PASS
These passes are non-transferable and non-refundable for partial use. For example, cancelling several months into the use of the pass will forfeit the pass.

04/

NON TRANSFERABLE

Kindly note that purchases are non-transferable between persons.

05/

EXPIRY POLICY

PUNCH CARDS
Punch cards do not expire unless purchased as part of a special promotion. 

Class credits purchased as part of a special promotion, or limited time offer, may have a different expiration schedule. For example, the Stampede Pass or First Timer 1-2 Punch. Please note this date when purchasing the pass. 

06/

REFUND POLICY

Class credits and members are non-refundable and non-transferable. This applies to never-used or partially-used class credits and memberships.

07/

ATTENDANCE / CLASS LIMITS

Guests on any time-restricted pass or membership (including, but not limited to, the First Timer 3-Week Pass, the Month Pass, the Crew Pass, 6 Month Pass, Annual Pass) may attend a set number of classes per billing cycle. The number of classes will depend on pass purchased. Guests may exceed the monthly class limit by purchasing additional classes.

08/

AGE POLICY

Guest must be age 16+. Minors need parent or guardian consent and waiver.

Young Guns Kids and Teens boxing classes are for ages 6-9, 10-12 and 13-15.

09/

LOST & FOUND POLICY

Left your water bottle behind? Shoes? We will hold onto your valuables for two weeks. After two weeks these items will be donated to charity.

10/

QUESTIONS

Hit us up!