UNDRCARD POLICIES

Recommendations For The Best Experience


Time Policy &
Waitlist Policy

ARRIVE AT LEAST 10 MINUTES BEFORE CLASS
In the event of a waitlisted class, your spot will be given away to a standby guest if you’re not checked in 10 minutes before class. Therefore, always allow at least a 10 minute window to ensure your spot is safe (you never know if the class you’re in is waitlisted).

NO ENTRY ONCE THE STUDIO DOORS CLOSE
Once the doors close you may be denied entry to protect your guest experience. Exiting class early is not permitted unless an isolated incident or for health or safety reasons.

WAITLIST
Remember, 10 is the magic number. Arrive at least 10 minutes before class otherwise your spot will be given away to a standby.

WE HAVE A HEART
Did your day go sideways? We have a heart. Do email us and we’d love to help.


Class Cancellation Policy

NOTE YOUR REGIONAL CANCELLATION POLICY
Cancellations within 4 hours or less (Calgary) or 12 hours or less (Toronto) will be charged in full for the class or private training session. This means either a class credit (or private training credit) is lost or a $15 cancellation fee applied (for auto-renew passes). This applies to all bookings. Special Events are ticketed separately and are non-refundable.


Auto-Renew Cancellation Policy

MONTHLY MEMBERSHIPS
Please cancel your auto-renewing pass by emailing hitus@undrcard.com.

6-MONTH or ANNUAL PASS
These passes are non-transferable and non-refundable for partial use. For example, cancelling several months into the use of the pass will forfeit the pass.


Expiry Policy

PASSES
All passes expire 1 year from purchase unless indicated otherwise (such as special short term promotions - please see below).

LIMITED EDITION PASSES OR SPECIAL PROMOTIONS
Class credits purchased as part of a special promotion, or limited time offer, may have a different expiration schedule. For example, the Stampede Pass or First Timer 1-2 Punch. Please note this date when purchasing the pass.


Class credits and members are non-refundable and non-transferable. This applies to never-used or partially-used class credits and memberships.

Refund Policy


Guests on any time-restricted pass or membership (including, but not limited to, the First Timer 3-Week Pass, the Month Pass, the Crew Pass, 6 Month Pass, Annual Pass) may attend a set number of classes per billing cycle. The number of classes will depend on pass purchased. Guests may exceed the monthly class limit by purchasing additional classes.

Attendance / Class Limits


Age Policy

Group boxing classes are for ages 16+, with minors accompanied by an adult.

Young Guns Kids and Teens boxing classes are for ages 6-9, 10-12 and 13-15.


Left your water bottle behind? Shoes? We will hold onto your valuables for two weeks. After two weeks these items will be donated to charity.

Lost & Found Policy


Questions?