UNDRCARD POLICIES

Recommendations For The Best Experience


Time Policy &
Waitlist Policy

ARRIVE AT LEAST 10 MINUTES BEFORE CLASS
In the event of a waitlisted class, your spot will be given away to a standby guest if you’re not checked in 10 minutes before class. Therefore, always allow at least a 10 minute window to ensure your spot is safe (you never know if the class you’re in is waitlisted).

NO ENTRY ONCE THE STUDIO DOORS CLOSE
Once the doors close you may be denied entry to protect your guest experience. Exiting class early is not permitted unless an isolated incident or for health or safety reasons.

WAITLIST
Remember, 10 is the magic number. Arrive at least 10 minutes before class otherwise your spot will be given away to a standby.

WE HAVE A HEART
Did your day go sideways? We have a heart. Do email us and we’d love to help.


Class Cancellation Policy

4 HOUR CUT OFF
Cancellations within 4 hours or less will be charged in full for the class or private training session. This means either a class credit (or private training credit) is lost or a $15 cancellation fee applied (for guests on a Crew Pass or other pass such as Monthly, First Timer 3 Week, 6 Month or Annual). This applies to all bookings. Special Events are ticketed separately and are non-refundable.


Membership Cancellation Policy

CREW PASS
Crew Pass Membership can be cancelled with 30 days notice after one billing cycle. Cancellations are processed by completing the Special Request form. Please read the full Crew Pass conditions and cancellation terms.

6-MONTH or ANNUAL PASS
These passes are non-transferable and non-refundable for partial use. For example, cancelling several months into the use of the pass will forfeit the pass.


Expiry Policy

PUNCH CARDS AND SINGLE CLASSES
Class credits expire 1 year from first visit or 1 year and 3 months from purchase - whichever comes later. Please note that class credits are non-transferable and non-refundable.

FIRST TIMER 3-WEEK PASS
First Timer Monthly passes are activated on your first visit and expire 21 days from that first visit.


Class credits and members are non-refundable and non-transferable. This applies to never-used or partially-used class credits and memberships.

Refund Policy


Guests on any time-restricted pass or membership (including, but not limited to, the First Timer 3-Week Pass, the Month Pass, the Crew Pass, 6 Month Pass, Annual Pass) may attend a maximum of 30 classes per billing cycle. Guest may exceed 30 classes per month for an additional drop-in free or by purchasing any punch card.

Attendance / Class Limits


Crew Pass,
6 Month and Annual Membership
Policy

View full policy here.


Age Policy

Group boxing classes are for ages 16+, with minors accompanied by an adult.

Young Guns Kids and Teens boxing classes are for ages 6-9, 10-12 and 13-15.


Left your water bottle behind? Shoes? We will hold onto your valuables for two weeks. After two weeks these items will be donated to charity.

Lost & Found Policy


Questions?