UNDRCARD POLICIES

Recommendations For The Best Experience


Time Policy &
Waitlist Policy

ARRIVE AT LEAST 10 MINUTES BEFORE CLASS
In the event of a waitlisted class, your spot will be given away to a standby guest if you’re not checked in 10 minutes before class. Therefore, always allow at least a 10 minute window to ensure your spot is safe (you never know if the class you’re in is waitlisted).

NO ENTRY ONCE THE STUDIO DOORS CLOSE
Once the doors close you may be denied entry to protect your guest experience. Exiting class early is not permitted unless an isolated incident or for health or safety reasons.

WAITLIST
Remember, 10 is the magic number. Arrive at least 10 minutes before class otherwise your spot will be given away to a standby.

WE HAVE A HEART
Did your day go sideways? We have a heart. Do email us and we’d love to help.


Cancellation Policy for Group Boxing Classes

NOTE YOUR REGIONAL CANCELLATION POLICY FOR GROUP BOXING
The cancellation window is 4 hours (Calgary) or 12 hours (Toronto). Cancelling within the window means either a class credit (or private training credit) is lost or a $15 cancellation fee applied (for automatically renewing monthly memberships). Special Events are ticketed separately and are non-refundable.

Cancellation Policy for Boot Camps,
Pad Class, Private Training and other Specialty Classes

NOTE NATIONAL POLICY FOR SPECIALTY CLASSES
The cancellation window is 24 hours (Calgary and Toronto) for non-group-boxing classes such as boot camps, pad class, private training and other specialty workshops. Cancelling within the window means either a class credit (or private training credit) is lost or a $15 cancellation fee applied (for automatically renewing monthly memberships). Special Events are ticketed separately and are non-refundable.


Auto-Renew Cancellation Policy

MONTHLY MEMBERSHIPS
Please cancel your auto-renewing pass by emailing hitus@undrcard.com.

6-MONTH or ANNUAL PASS
These passes are non-transferable and non-refundable for partial use. For example, cancelling several months into the use of the pass will forfeit the pass.


Expiry Policy

PASSES
All passes expire 1 year from purchase unless indicated otherwise (such as special short term promotions - please see below).

LIMITED EDITION PASSES OR SPECIAL PROMOTIONS
Class credits purchased as part of a special promotion, or limited time offer, may have a different expiration schedule. For example, the Stampede Pass or First Timer 1-2 Punch. Please note this date when purchasing the pass.


Refund Policy

Class credits and members are non-refundable and non-transferable. This applies to never-used or partially-used class credits and memberships.


Attendance / Class Limits

Guests on any time-restricted pass or membership (including, but not limited to, the First Timer 3-Week Pass, the Month Pass, the Crew Pass, 6 Month Pass, Annual Pass) may attend a set number of classes per billing cycle. The number of classes will depend on pass purchased. Guests may exceed the monthly class limit by purchasing additional classes.


Age Policy

Guest must be age 18+. Guests age16+ can attend WITH a parent or guardian.

Young Guns Kids and Teens boxing classes are for ages 6-9, 10-12 and 13-15.


Left your water bottle behind? Shoes? We will hold onto your valuables for two weeks. After two weeks these items will be donated to charity.

Lost & Found Policy


Questions?