UNDRCARD POLICIES
RECOMMENDATIONS FOR THE BEST EXPERIENCE

01/

TIME POLICY & WAITLIST POLICY

ARRIVE AT LEAST 10 MINUTES BEFORE CLASS
In the event of a waitlisted class, your spot will be given away to a standby guest if you’re not checked in 10 minutes before class. Therefore, always allow at least a 10 minute window to ensure your spot is safe (you never know if the class you’re in is waitlisted).

NO ENTRY ONCE THE STUDIO DOORS CLOSE
Once the doors close you may be denied entry to protect your guest experience. Late arrivals constitute a lost class credit, unless in cases where admission can be transferred over to the next class of the same day. Exiting class early is not permitted unless due to an isolated incident or for health or safety reasons.

WE HAVE A HEART
Did your day go sideways? We have a heart. Do email us and we’d love to help.

02/

CANCELLATION POLICY FOR ALL CLASSES AND PRIVATE TRAINING

IN-STUDIO CANCELLATION POLICY
The cancellation window for all group fitness classes is 8 hours. The cancellation window for all private training sessions is 24 hours. Cancelling within the window means a lost class credit. Special events and private studio bookings are ticketed separately and are non-refundable.

03/

RECURRING MEMBERSHIPS

PAUSING OR CANCELLING RECURRING MEMBERSHIPS
House Memberships have a minimum 3-month commitment and require at least 30 days notice to cancel. Memberships can be paused on a case by case basis. Hit us for more information.

04/

NON TRANSFERABLE

Kindly note that purchases are non-transferable between persons and that passes are locked to individual client accounts.

05/

EXPIRY POLICY

CLASS PACKS AND LEGACY PUNCH CARDS
Class packs do not expire unless purchased as part of a special promotion. Class credits purchased as part of a special promotion or limited time offer may have a different expiration schedule. Please note this date and any expiry details when purchasing the pass.

Legacy class credits and punch cards purchased prior to our in-studio reopening on July 2021 can be re-activated and extended if requested prior to December 2021.

06/

REFUND POLICY

Class credits and membersips are non-refundable and non-transferable. This applies to never-used or partially-used class credits and memberships.

07/

ATTENDANCE / CLASS LIMITS

Guests on any time-restricted pass or House Membership may attend a set number of classes per billing cycle. The number of classes will depend on the pass purchased. Guests may exceed the monthly class limit by purchasing additional classes.

08/

AGE POLICY

Guest must be age 14+. Minors need parent or guardian consent and waiver to participate in group fitness classes.

Young Guns Kids and Teens boxing classes are for ages 6-9, 10-12, and 13-15.

09/

LOST & FOUND POLICY

Left your water bottle behind? Shoes? We will hold onto your valuables for two weeks. After two weeks these items will be donated to our partner charities.

10/

QUESTIONS