Studio Lead Role at UNDRCARD Calgary
Leading A Strong Business and Elevating Our Community
Every day at UNDRCARD we can make a difference in someone’s life by creating authentic connections and a fun and safe space for personal transformation. We need a leader who is versed in developing this atmosphere while balancing business objectives. A positive, energetic and hard-working individual with leadership experience and a passion for the health and wellness industry. A forward-thinking problem-solver, with exceptional interpersonal skills, a strong attention to detail and no fear of getting their hands dirty.
Warm and inclusive customer service. Provide sold eye contact, a warm smile and recall a name. Preferably all at the same time.
Maintain a positive attitude in a fast-paced customer service environment.
Provide leadership to the Front-Of-House team including (1) scheduling staff, (2) managing payroll, (3) enforcing studio policies and (4) rolling out sales and marketing initiatives to staff and guests.
Recruiting, training and coaching new hires for the front desk staff team.
Maintain the studio aesthetic, atmosphere and culture and enforce on a daily basis. Audit for cleanliness and brand alignment. Delegate and oversee ongoing studio maintenance and cleaning including fitness equipment.
Support for special events, private bookings and strategic alliances.
Participate in quarterly team meetings.
Assist management in ad hoc studio tasks.
Manage studio supply inventory and adhere to budgetary guidelines.
Act as a conduit between national management and local studio. Provide weekly performance reports via email.
Experience with Mind Body software required.
Experience with WhenIWork.com preferred.
Must have leadership or management experience.
Must have a positive, can-do attitude and a sense of urgency.
Ability to prioritize and multi-task within a fast-paced environment.
Must have excellent communication skills and be able to work with a wide range of personalities.
Must have the flexibility to work a non-traditional schedule such as early mornings, late evenings, weekends, and holidays.
Able to work in a fast paced environment.
Able to kneel, bend, reach, climb and stand for a long duration of time.
Must be physically able to participate in the fitness classes in order to maintain an authentic familiarity with the studio and clientele.
Must be able to use cleaning products and cleaning tools on a regular basis.
Commission for seasonal sales incentives.
Complimentary group fitness classes.
Discounts on apparel and equipment.
Part of an award-winning, fast-growing, national fitness and lifestyle brand and leadership team.
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