POLICIES

4-Hour Cancellation Policy

To ensure everyone has a fair shot at the full UNDRCARD experience, we ask that you arrive early (15-30 minutes before) class. There is no cancellation penalty if you cancel within 4 hours (or more). Cancellations within 4 hours (or less) will be charged in full for the class or private training session.  Guests with Crew Pass Memberships (or any recurring membership) will incur a $15 cancellation fee .

You must be signed into your class 10 minutes before it begins. If you are not present, and signed in, you may lose your spot to a wait-listed client and incur aforementioned fees.

The 4-Hour Cancellation Policy applies to all bookings including, but not limited to, group boxing classes, boot camps, private training sessions and special events.


Time Policy

First rule of fight club? Give yourself plenty of time.

We firmly start, and finish, our classes on time to honor your "main event" (aka. life outside the studio). Late arrivals may be declined entry into class and still charged for the class (we did hold your spot, after all, and classes do fill up frequently).  Do allow yourself plenty of time to receive the full UNDRCARD boxing experience, especially for your first visit. This will ensure you get the full lesson, with all the safety features (and bad jokes), that our instructors deliver. Also, arriving early isn't awkward. We have a 20-person seating area in our Yo Adrian! coffee, food and juice bar where you can hang, use the free wifi, and get ready for class. Parking questions? Tips here.
First time boxer: we recommend you arrive 30 minutes prior to class.
Frequent boxer: we recommend you arrive 15 minutes prior to class.
Late boxer: if you arrive 5 minutes prior to class or less you may miss your class. Once the doors close, the fight is on.


Age Policy

Group boxing classes are for ages 16+, with minors accompanied by an adult.
Fight Night (#TGIF Thank Goodness It's Fight Night) occurs Friday evenings and is for ages 18+.
Kids boxing classes are for ages 6-14.


We are pleased to offer 10-time, 1 month, 6 month and 1 year recurring memberships! Please note that memberships are restricted to a maximum of 7 classes per week or 28 classes per month. Please also note that a late cancellation fee of $15 will be applied to your account for cancellations within the 4 hour class window. The intention here is to help us manage the volume of guests. Thank you for your understanding.

Membership Policy


Request to Cancel Recurring Membership

Need to cancel your recurring membership? No problem! UNDRCARD members may request to cancel their membership with 30 days notice. Please complete the quick form here.

 

Request to Hold Recurring Membership

Are you leaving for an extended period of time? No problem. UNDRCARD members with recurring memberships may place their membership on hold once a year at no additional cost. Please complete the quick form here.

 

Request to Cancel or Hold Recurring Membership


Questions?